Repair operations
Built for shop owners who want clear quoting, cleaner approvals, and a path into full operations without starting over later.
For repair owners and operators
Broke Ass Phone starts where repair shops earn trust: vendor-backed part pricing, required-part visibility, and cleaner approval conversations at the counter. Open with one location, quote fast on day one, keep approvals and bench context attached to the same record, and grow into tickets, team workflow, and QBS-backed accounting when the shop is ready. Staff can move from quote to approval to ticket without re-keying the same details, and owners can keep the operating path visible before adding more locations or a heavier back-office rollout. That means the first location is not a throwaway setup, the approval language stays connected to the ticket path, and the shop can test the hosted workflow in a way that already looks like the day-to-day operating record.
Quote and Operate start with a 15-day free trial. Tier 3 Scale stays guided, not self-serve trial-based.
Included first
One location on every plan
Start with one shop, then expand with flat per-location pricing instead of a separate product tier. The first decision stays practical, visible, and easy to explain before the business adds more doors.
Counter clarity
Risk language stays attached
Staff can show required parts and possible add-ons before work starts, not after the job opens. That keeps the approval conversation cleaner and reduces surprise once the device is already on the bench.
Growth path
Quote now, scale later
Owners can start with quoting and still keep a direct path into workflow and accounting. Nothing has to be rebuilt later just because the shop started with the faster first layer.
Working surface
Parts context
Vendor results, price logic, and related parts stay in the same view.
Approval context
Risk notes and approval totals are visible before the customer says yes.
Workflow context
Staff can create the ticket from the same operational starting point.
Shared handoff
The same record carries vendor-backed parts context, approval language, and ticket starting detail so the next person is not rebuilding the job from scratch.
What closes the job
Parts, pricing, and availability stay on the same working surface instead of being copied from vendor tabs into a second system.
Required parts, break-risk notes, and approval-max totals stay attached to the job so staff can speak clearly with the customer.
The same operational record can become the ticket, which reduces duplicated typing and keeps the bench looking at the same information the counter saw.
Hosted ladder
Tier 1
Quote
$29/mo
For shops that need quoting speed first and want a clean entry point.
Tier 2
Operate
$99/mo
For active shops running front counter, approvals, and bench workflow every day.
Tier 3
Scale
$299/mo
For owners who want the shop, workflow, and accounting path to live together.
Pricing map
Every plan starts with one location and keeps the same practical ladder from vendor-backed quoting into workflow and accounting readiness.
Small shops and first-time customers
Hosted quoting with vendor-driven parts and pricing for one shop location.
15-day free trial
$149 setup after trial
$19/mo per added location
Start QuoteActive repair shops running counter and bench workflow
Most chosenRepair workflow operations for one active shop location with room to add more.
15-day free trial
$225 setup after trial
$49/mo per added location
Start OperateEstablished shops that want one operating system
Full shop operations, QBS-ready accounting, and premium support for one location.
Guided onboarding
$1500 setup
$99/mo per added location
Start ScaleFull business ready
This is meant to feel like one hosted operating system with a practical rollout path. Owners can adopt the quoting layer quickly without giving up the ability to centralize workflow and accounting later.